Listen Now ↓
Like a lot of pet care providers, Jenn has been through so much in her business because of the pandemic. If you can also relate to going through the ringer because of the pandemic too, this episode is for you.
Hi Kristin,
The new cancellation policy changes went into effect the last few days. Unfortunately, the client who is consistently canceling all but one walk per week is still doing so. Our other clients are still canceling one-off walks, at the same rate, but are doing so with more advanced notice.
Because of the nature of New York, and the expected frequency of travel by the clients who can afford a dog walker here, I only limited full week cancellations to four weeks out of the year instead of two as you suggested. Travel is just so embedded in the culture here and I think it would be a deal breaker for our highest paying clients.
It was helpful to get permission to make drastic policy changes in response to drastic client behavior changes. It felt like I was not allowed to make these changes because we operate within the standards of the industry. Having a professional business coach who is familiar with the industry tell me to make these changes gave me the validation I needed not just for this change, but any other changes I need to make in the future to compensate for the changing industry.
Staffing is still an issue, and we now lose a very large percentage of our new hires to mental health issues. We do have an EAP in place to help combat these losses, but unfortunately dog walking in New York is a high stress job, and fewer people have the mental health to handle it in the post-pandemic world.
Thank you for all your time and energy,
~Jenn Filip
Flipz Pet Care
Brooklyn, New York
Service Area: Lower Manhattan, Downtown Brooklyn and Park Slope
Pet Pros! Get ready to grow your pet business with anytime-access courses, mastermind and support group, a self-care sanctuary, plus a lot more — all in one place. Discover the Prosperous Pet Business Membership today.
Listen to Kristin Morrison’s other business podcast: Business Pathfinder podcast.
Find out more about the live monthly webinars and workshops for pet business owners.
Schedule a private pet business coaching session with Kristin Morrison.
Click to apply to be coached by Kristin on the Prosperous Pet Business podcast.
Schedule an in-person VIP Pet Business Coaching Day in Hawaii or California.
Connect with Kristin Morrison on Instagram.
Pet business + life coach Kristin Morrison is offering a FREE coaching session to pet business owners who want or need coaching on a specific question, challenge, or business issue.
You’ll receive a free coaching session in exchange for it being released on the podcast. This is not a “fluff session” – you’ll receive a top-notch coaching session from Kristin and walk away with actionable steps that will get you pointed in the right direction in your pet business and/or your personal life
Since its release, the podcast has been downloaded over 190,000 times by listeners from all over the world. The pet business podcast was an Apple Podcast New and Noteworthy podcast and has over 120 five-star reviews on Apple Podcast.
Come join this group of supportive business owners in the private Facebook group!
You’ll get updates each time a new episode drops so you don’t miss a thing, have the opportunity to discuss podcast topics with other podcast listeners, and find out about tips, tools and strategies to create a better pet business.
You may even meet some of the people coached on the podcast in the private Facebook group!
Do you have a product or service, and you’d like it to get in front of thousands of pet owners or business owners – or both?
If so, you’ve found your tribe here; your ideal clients and customers are listening to the Prosperous Pet Business Podcast!
When you sponsor the podcast, your marketing message will be heard by a passionate group of pet lovers who are also pet industry entrepreneurs, innovators and small business owners.
If you’d like to get your product or service in front of thousands of business owners, click the button below:
I love hearing from you podcast listeners, and I especially love hearing your voices.
If you’d like to leave me a voicemail, click the button to leave your message.
Not sure what to say to me?
Here are some ideas:
I look forward to hearing from you,
Optimize, elevate and gain more clients and profit with these information-packed books and audiobooks.
You’ll find the paperback books on Amazon and other book sellers.
This FREE goal-setting workbook, developed by Kristin Morrison for the pet business owners she coaches, will assist you in gaining clarity about what worked and what didn’t in your business and your life last year.
It will also help you create crystal-clear goals for the next 12 months! You can complete this workbook at any time (not only at beginning of the year). This workbook will give you a teeny tiny taste of what will be in store for you when you experience Coach Kristin’s rockin’ Best Year Yet Coaching. Enjoy!
Click to download free pdf goal setting worksheet:
